Product Questions
Good morning, can you tell me the internal depth of the fender please.
Question by: Marilyn on 24 Oct 2018 10:52:00
The internal depth on this fender is 380mm
Answer by: Dave . (Admin) on 24 Oct 2018 10:55:00
what depth of hearth does this fit from floor up to top of hearth and what is the length of the side arms from the front of the arms to the wall. what is the length of the spiral pieces on top of the side arms
Question by: Bob Powell on 4 Sep 2023 11:31:00
Internal depth: 380mm & Internal width: 1220mm to 1524mm
Height of the base is approx 50mm
Answer by: gillian b (Admin) on 4 Sep 2023 11:46:00
What is this fender made from?
Question by: Neal on 17 Oct 2013 01:00:00
This spiral fender is made from steel and finished in a matt black heat resistant paint.
Answer by: Sales (Admin) on 17 Oct 2013 01:00:00
What is the height of the 'base' of the fender?
Question by: Pamela Boardman on 29 Oct 2014 00:00:00
The base of this fender is 2.25" / 57mm high.
Answer by: Sales (Admin) on 29 Oct 2014 00:00:00
What is the external depth?
Question by: Lesley on 12 Nov 2013 00:00:00
The external depth of this fender is 17.25" or 438mm.
Answer by: Sales (Admin) on 12 Nov 2013 00:00:00
DELIVERY TIMES - Non Custom Made Products
"In Stock" - If ordered before 1pm this will arrive Next Day if selecting a tracked delivery service or in 2 / 3 days if Royal Mail Second Class delivery is selected at checkout.
All other items will be delivered within 3 to 5 working days as they are backordered items which take a few days to receive from the manufacturers. On the rare occasion that a backordered item is out of stock at our warehouse and the manufacturers you will be e-mailed with a revised delivery date.
Delivery times are quoted in business days meaning weekends and local holidays including bank holidays, Christmas etc do not count as business days.
DELIVERY TIMES - Custom Made Products
Custom made fire fenders - 4 weeks
Custom made fire screens - 4 weeks
Custom made stove glass - 2 weeks
Custom made ashpans - 2 weeks
Custom made fire trims - 2 weeks
Custom made smoke hoods - 2 weeks
Custom made gas fires - 2 weeks
DELIVERY COSTS
What we charge for delivery is what it costs us for the delivery of the orders to you. We operate a 1 delivery charge policy so you will only ever pay 1 delivery charge (The largest delivery charge will be used).
PACKAGING
We will always endeavour to keep your orders on time, well packed and undamaged. You can expect from us:
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Items to be securely packed with bubble wrap or an air bag system.
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Boxes marked clearly if items are fragile or heavy.
REFUNDS & RETURNS
Custom or made to measure items are 100% non-refundable.
If the item is not what you wanted or doesn’t quite fit you can return it back to us for a full refund, the buyer must pay for and arrange for return delivery. All we ask is that you put your full name and address on a note in the box with a brief explanation to let us know why you are returning the item.
If we supply you with a damaged/faulty item, the item is not as described, or if it has been miss-sold we will pay for the return delivery and issue a full refund.
For more details on your rights as a buyer see ‘The consumer contracts regulations'.
Goods that are returned back to us are the customer's responsibility. If goods are returned to us and are damaged it is your responsibility to claim the cost back from the courier. Please ensure goods are well packed when returning them back to us to prevent any complications.
If sending goods by post please ensure you use a postal service that requires a signature. Fuels are non-refundable due to the high costs for return delivery.
RETURNS
Products can be returned back to us within 30 working days providing they are unused and in their original condition. We may accept returns longer than this on a case by case basis, please contact us to request this.
To return an order ensure the products are well packed and include a note in the box with your name and postcode. To book a courier we would recommend a courier broker such as www.interparcel.com.
Our Returns Address is:
Returns Department
Unit 30
Goyt Mill
Upper Hibbert Lane
Marple
SK6 7HX