I ordered a custom made gas fire and it was made and delivered within 9 days, fantastic service with a good e mail & phone communications. I am a gas fire engineer and this fire was for a customer, both myself and the customer are very pleased with the fire. I will definitely use Grate fireplaces again.
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David
329/11/2020
25/11/202021:19
Overall Rating:
Excellent
Very good quality and easy to order -
Any query is swiftly and professionally dealt with by friendly and knowledgeable staff
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Peter
294/10/2019
22/10/201919:16
Overall Rating:
Very Pleased, quick service and quality product..
We had a non-standard size opening, we were supplied with a bespoke sized fire within two weeks that fitted perfectly, at a very reasonable price - we are delighted.
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Daniel
48/02/2019
18/02/201909:24
Overall Rating:
NG Custom made
Fitted perfectly, many thanks
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Steve
253/09/2017
11/09/201716:00
Overall Rating:
Very realistic
Brilliant, fits in old range, keep the original look, with the convenience of remote controlled gas, turn on/off, or down from the sofa, no more mess, or getting coal/logs in, thank you!
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Guy
96/04/2017
07/04/201719:33
Overall Rating:
Fantastic product
Made to measure- it was perfect to the last detail. Easy to install and easy instructions considering the unknown aspect of the job. My customer was extremely happy and delighted they could light the fire still sat in their armchair. Helpful and professional service and delivery was faster than estimated. All in all good product great service and a known manufacturer.
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Paul
94/04/2017
05/04/201710:07
Overall Rating:
Great service
Very helpful staff, great product. Highly recommend
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COLIN
29/01/2017
30/01/201712:50
Overall Rating:
very good srevice
I ordered a made to measure fire and it arrived well within the 2 weeks quoted. Excellent fit and precisely to my measurements. Once fitted it works perfectly, my only criticism is that I was told that the vermiculite was NOT included so I bought some locally (£10.00) only to discover later that it was included under the base of the box the fire came in so wasted the £10. Overall well done Grate Fireplace
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Richard
316/11/2016
12/11/201612:40
Overall Rating:
Very satisfied customer
Communications with Grate Fireplace Accessories staff prior to purchase were excellent. All my questions were answered promptly and helpfully. The product was delivered well within the stated timescale and, was exactly as ordered and works well. A very satisfied customer