Note that the size mentioned in the title of this grate may not necessarily reflect the size of the item. Please check the specifications tab for the actual size of this grate.
These quality pieces are manufactured to last but always remember to start off with a small solid fuel fire to begin with to temper the metal.
Don't forget to use our 'grate finder' or 'ashpan finder' tool to quickly find a grate or ashpan that will fit your requirements.
Product Questions
Question by: donna on 27 Sep 2015 01:00:00
Thank you for your question, the legs are 3" high - 76mm
Answer by: Sales (Admin) on 27 Sep 2015 01:00:00
How far are the front legs from the back of the grate? Our fireplace is only 8 inches deep.
Question by: Hugh Adams on 16 Jul 2019 08:39:00
From the back of the grate straight to the start of the leg it is 7", if you measure up the taper at the side it is 8"
Answer by: Dave . (Admin) on 16 Jul 2019 13:58:00
What height is the grate - we have an existing 1 that is 70mm high but all advertised seem to be 100mm high.
Question by: Darren on 14 Dec 2016 20:38:00
The Height of the grate is 3.7" and the upstand is 2"
Answer by: Dave . (Admin) on 15 Dec 2016 09:57:00
How wide is this at its widest part please?
Question by: Jane Hopwood on 20 Feb 2023 12:26:00
The Width at its widest point is 381mm
Answer by: Gillian Bridge (Admin) on 21 Mar 2023 12:25:00
Is the upstand removable?
Question by: Deirdre Jones on 11 Dec 2014 00:00:00
The upstand is removable.
Answer by: Sales (Admin) on 11 Dec 2014 00:00:00
DELIVERY TIMES - Non Custom Made Products
"In Stock" - If ordered before 1pm this will arrive Next Day if selecting a tracked delivery service or in 2 / 3 days if Royal Mail Second Class delivery is selected at checkout.
All other items will be delivered within 3 to 5 working days as they are backordered items which take a few days to receive from the manufacturers. On the rare occasion that a backordered item is out of stock at our warehouse and the manufacturers you will be e-mailed with a revised delivery date.
Delivery times are quoted in business days meaning weekends and local holidays including bank holidays, Christmas etc do not count as business days.
DELIVERY TIMES - Custom Made Products
Custom made fire fenders - 4 weeks
Custom made fire screens - 4 weeks
Custom made stove glass - 2 weeks
Custom made ashpans - 2 weeks
Custom made fire trims - 2 weeks
Custom made smoke hoods - 2 weeks
Custom made gas fires - 2 weeks
DELIVERY COSTS
What we charge for delivery is what it costs us for the delivery of the orders to you. We operate a 1 delivery charge policy so you will only ever pay 1 delivery charge (The largest delivery charge will be used).
PACKAGING
We will always endeavour to keep your orders on time, well packed and undamaged. You can expect from us:
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Items to be securely packed with bubble wrap or an air bag system.
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Boxes marked clearly if items are fragile or heavy.
REFUNDS & RETURNS
Custom or made to measure items are 100% non-refundable.
If the item is not what you wanted or doesn’t quite fit you can return it back to us for a full refund, the buyer must pay for and arrange for return delivery. All we ask is that you put your full name and address on a note in the box with a brief explanation to let us know why you are returning the item.
If we supply you with a damaged/faulty item, the item is not as described, or if it has been miss-sold we will pay for the return delivery and issue a full refund.
For more details on your rights as a buyer see ‘The consumer contracts regulations'.
Goods that are returned back to us are the customer's responsibility. If goods are returned to us and are damaged it is your responsibility to claim the cost back from the courier. Please ensure goods are well packed when returning them back to us to prevent any complications.
If sending goods by post please ensure you use a postal service that requires a signature. Fuels are non-refundable due to the high costs for return delivery.
RETURNS
Products can be returned back to us within 30 working days providing they are unused and in their original condition. We may accept returns longer than this on a case by case basis, please contact us to request this.
To return an order ensure the products are well packed and include a note in the box with your name and postcode. To book a courier we would recommend a courier broker such as www.interparcel.com.
Our Returns Address is:
Returns Department
Unit 30
Goyt Mill
Upper Hibbert Lane
Marple
SK6 7HX
